Order Processing

Everything we make is built to order.  Lead time is displayed for each product and may vary from product to product.

Shipping

LTL Freight

In a world of “free shipping,” we would rather our customers know how much they are paying for shipping versus hiding it in the price of the item. All of our items are made from real, solid wood and do not come in boxes that require assembly. They come in one fully assembled piece or when required due to size a few fully assembled pieces that when pushed together complete the item and simply require the tightening of a few screws. Everything we make is too large for standard UPS or FedEx parcel service, so we ship via LTL freight to your curb. LTL freight is “less-than-load” which means the item will arrive on a pallet(s) in a semi-truck with a liftgate. While it doesn’t happen very often occasionally there is damage to an item, please note should your item arrive damaged, do not refuse shipment as you will have to pay a redelivery fee to the freight company at time redelivery. We will either send out replacement pieces or in the event we deem an item completely unrepairable, we will send out a new item.